ji17 Privacy Policy – How We Protect Your Personal Data

1. Introduction and Scope

This Privacy Policy explains how ji17 (operating at ji17.vu) collects, processes, stores, and protects the personal information of players and visitors who access the platform. It applies to all interactions with ji17 — whether through the website, the ji17 mobile app, or any communications with our support team.

By creating an account or continuing to use ji17.vu, you acknowledge that you have read and understood this policy. This policy should be read together with the Terms and Conditions and the Responsible Gaming guidelines, which form part of the overall agreement between you and ji17.

Ji17 is committed to handling your personal information in a responsible manner. We aim to be transparent about what data we hold, why we hold it, and how you can exercise control over it.

2. Information We Collect

Ji17 collects personal information through the following means: directly from you during registration and account use, automatically through your interaction with the platform, and from third-party services that help us verify your identity and process your transactions.

Information you provide directly:

• Full legal name, date of birth, and gender — collected during registration for identity and age verification.
• Mobile number and email address — used for account communications, OTP delivery, and security alerts.
• Government-issued ID and supporting documents — submitted as part of the KYC (Know Your Customer) verification process required before withdrawals are processed.
• Billing address and payment information — collected when you make a deposit or submit a withdrawal request. Payment card details are handled by certified payment processors and are not stored on ji17 servers.
• Communications content — messages you send to support, feedback you submit, and any other correspondence with ji17.

Information collected automatically:

• Device information — device type, operating system version, browser type, and unique device identifiers.
• IP address and approximate geographic location — used for fraud prevention and to confirm that you are accessing the platform from an eligible location.
• Session and gameplay activity — games played, bets placed, session duration, and betting history. This data is required for account management, dispute resolution, and responsible gaming monitoring.
• Cookies and similar tracking technologies — described in detail in Section 7.

3. How We Use Your Information

Ji17 uses the personal information we collect strictly for purposes connected to operating the platform and serving your account. We do not use your information for unrelated commercial purposes.

• To create and manage your ji17 account, including maintaining your PHP wallet, game history, and account preferences.
• To verify your identity (KYC) and confirm you meet the minimum age requirement of 21 years before processing withdrawals.
• To process deposit and withdrawal transactions through your chosen local payment channels — Philippine online banking, bank transfer, or e-wallets such as GCash or Maya.
• To deliver OTP codes, security alerts, and account notifications to your registered mobile number and email address.
• To detect and prevent fraud, account abuse, money laundering, and any other activity that violates our Terms and Conditions.
• To monitor gameplay activity for responsible gaming purposes — including detecting patterns that may indicate problematic gambling behaviour and making the platform's self-limitation tools available to you.
• To respond to your support queries and resolve disputes related to your account or game outcomes.
• To improve the platform — analysing aggregate, anonymised usage data helps ji17 understand how players navigate the site and identify areas for improvement.
• To meet legal and regulatory obligations, including cooperating with government bodies or law enforcement where required by applicable law.

Ji17 does not use your personal data to build advertising profiles or share your information with advertising networks. Platform communications, such as promotional emails, are only sent to accounts that have opted in and can be unsubscribed at any time.

4. Sharing of Personal Data

Ji17 does not sell, rent, or trade your personal information to any third party. We share personal data only in the specific circumstances listed below, and only to the extent necessary for each purpose.

• Payment processors: Your transaction details are shared with certified local payment service providers to facilitate deposits and withdrawals in PHP. These providers operate under their own privacy and security standards.
• Identity verification services: Your KYC documents may be processed through a third-party verification service to confirm identity and document authenticity. These services are contractually bound to use your data only for verification purposes.
• Game providers: Your player identifier (not your full identity) is shared with game software providers to load your game sessions and record gameplay outcomes. No financial details are passed to game providers.
• Fraud prevention and security: Anonymised or aggregated technical data may be shared with fraud detection services to identify suspicious account behaviour across the platform.
• Legal obligations: Ji17 will disclose personal information to law enforcement agencies, government regulators, or courts when required by law, court order, or a legitimate legal process. We will notify you of such a disclosure where legally permissible to do so.

All third-party partners who process personal data on ji17's behalf are required to maintain appropriate data security standards and may not use your data for any purpose beyond what is required to deliver their specific service.

5. Data Retention

Ji17 retains personal information for as long as your account is active and for a period afterwards as required by law or legitimate business need. Specific retention practices include:

• Account registration data and KYC documents are retained for the lifetime of your account and for a minimum period after closure to satisfy applicable legal and regulatory requirements.
• Transaction records — including deposit and withdrawal history — are retained as required for financial record-keeping obligations.
• Gameplay and betting history is retained for account management purposes and to support responsible gaming monitoring.
• Support communications are retained for a period sufficient to resolve disputes and to provide continuity of service.

When data is no longer required and no legal obligation exists to retain it, ji17 will securely delete or anonymise that information. You may contact support to request earlier deletion of specific data where this does not conflict with applicable legal obligations.

6. Security Measures

Ji17 applies a layered approach to data security, combining technical controls with operational practices designed to protect your personal information from unauthorised access, loss, or disclosure.

• All data transmission between your device and ji17.vu is encrypted using SSL/TLS, including login, registration, deposits, and withdrawals.
• Account access is protected by password authentication combined with OTP (one-time password) verification sent to your registered mobile number.
• KYC documents and sensitive personal data are stored in restricted-access systems. Access is limited to authorised staff who require it to perform their duties.
• Payment card details entered during a transaction are handled exclusively by our certified payment processors and are not stored on ji17 infrastructure.
• Ji17 conducts regular internal reviews of access controls and security practices to identify and address potential vulnerabilities.

No online system is entirely immune to security risks. Ji17 will notify affected users in the event of a data breach that may compromise their personal information, in accordance with applicable notification obligations. You can help keep your account secure by using a strong, unique password and keeping your OTP codes confidential.

7. Cookies and Tracking

Ji17 uses cookies and similar technologies to deliver a functional, secure, and consistent platform experience. Below is a breakdown of the types of cookies used:

• Essential cookies: Required for the platform to function. These maintain your login session, keep your PHP wallet balance current during a session, and ensure that security features like OTP work correctly. These cookies cannot be disabled without affecting your ability to use the account.
• Preference cookies: Remember your platform settings — such as language and display preferences — so you do not have to reset them each time you visit.
• Analytics cookies: Collect anonymised data about how visitors navigate the platform — which pages are visited most, how long sessions last, and where players encounter errors. This data is used in aggregate form to improve the platform and is not linked to individual identities.
• Security cookies: Help detect and prevent fraudulent activity, including flagging unusual login locations or suspicious session behaviour.

You can control cookie settings through your browser preferences. Most browsers allow you to view, block, or delete cookies. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking analytics or preference cookies will not prevent you from accessing your account.

8. Your Privacy Rights

As a player on ji17, you have the following rights in relation to the personal information we hold about you:

• Right of access: You can request a summary of the personal data ji17 holds on your account at any time by contacting our support team.
• Right to correction: If any personal information we hold is inaccurate or out of date, you have the right to request that it be corrected. Contact details such as your mobile number and email address can be updated directly from your account settings.
• Right to deletion: You may request that ji17 delete your personal data. Note that some data must be retained to meet legal obligations — such as KYC records and transaction history — and cannot be deleted before the applicable retention period has elapsed.
• Right to restrict processing: In certain circumstances, you may request that ji17 limit how your data is used while a complaint or query is being resolved.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time. Withdrawing consent for marketing will not affect your ability to use your account.

To exercise any of these rights, contact ji17 support using the details in the Contact Us section below. We will acknowledge your request promptly and aim to resolve it within a reasonable period, subject to identity verification to protect your account from unauthorised data requests.

9. Minors and Age Verification

Ji17 is strictly an adult platform. The minimum age to register and play is 21 years. Ji17 does not knowingly collect personal information from anyone under the age of 21.

Age verification is a required step of the KYC process. If ji17 discovers that an account has been registered by a person under 21 years of age, that account will be immediately suspended, all balances will be frozen, and any personal data associated with the account will be handled in accordance with applicable law.

If you believe a minor has accessed or registered on ji17, please contact our support team immediately so we can investigate and take appropriate action.

10. Changes to This Policy

Ji17 may update this Privacy Policy from time to time to reflect changes in platform operations, legal requirements, or data processing practices. When material changes are made, the updated policy will be published on this page with a revised "Last Updated" date at the top.

Registered players will be notified of significant changes via their registered email address or a notice displayed upon login. Continuing to use ji17 after an updated policy has been published constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and contact support to request account closure.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please get in touch with our support team:

Our support team typically responds within one to two business days. For data deletion or access requests, please include your registered name and mobile number so we can verify your identity before processing the request.